My boyfriend had a razor with Tmobile, but when the screen got messed up he called and ordered the new blackberry. When he received this phone, it was defected, so he called to replace it with a new one. They sent him the phone but it was sent to the wrong address, they charged his account anyway for the full price of the phone. He called to explain he did not receive the phone and that it was lost by UPS. They credited his account and sent out a 3rd phone. He received the phone and sent back his defected one. They charged his account again for the 3rd phone, he called to tell them that he already sent his phone back and they claimed to not having received it yet. He went back and forth with Tmobile and USPS. USPS Claims they received it and Tmobile is saying they didn’t. Either way this isn’t our fault. It’s been about a year since this happened, and they still refuse to credit my boyfriend back for a phone that was lost. We canceled with Tmobile a few months back to switch over to AT&T (the New iPhone), and so of course they charged him the 200 cancellation fee. Normally he would pay it, but because they still owe him the credit for the phone they lost, he doesn’t want to pay it, he also doesn’t want them to report it to the Credit Report and damage his credit, so now he’s having to pay it.
I think this is just the way these phone companies make their money, ripping people off. My friend just recently got charged for going over her texts but they also included her aim, which by no means makes sense to me. It doesn’t matter if you have always been on time with your payments or have been a faithful customer for years, they don’t even try to give you a discount for you messing up once. Although I’m angry with Tmobile, all cell phone companies are the same. It’s ridiculous, the way the system works. What upsets me the most is the phone situation. How is it our fault that USPS or Tmobile lost the returned phone?!? They should have never charged this to my boyfriends account. Each Tmobile representative claims to look into it but we never get a phone call back, which is why this has taken so long to resolve. I think it’s crazy that’s it’s been a year and they refuse to give him back the refund, having to pay for a phone twice is just utterly ridiculous and for this Tmobile will always remain to me one of the worst Cell Phone companies to deal with. It’s a shame too, because I really liked them and they have great deals, but there phones aren’t that grate and neither is there service.
Has this ever happened to you? What are your thoughts???